Delivery Policy

Last updated: October 2026

This policy explains how Shining Stone ("we", "us") delivers online orders.

1. Where we deliver

We currently deliver within South Africa only. We do not ship internationally at this time.

2. Delivery fees

Delivery fees vary depending on your location and your order. The exact fee is shown at checkout before you pay, so you will never be charged a delivery fee that was not shown to you before you confirmed your order.

3. Processing and delivery times

We process orders once payment has been successfully received. Delivery times depend on your location and the courier, so we do not guarantee a fixed delivery time. We will give you an estimated delivery date in your order confirmation or in a follow-up email, and we will tell you promptly if there is a delay. Custom, engraved or altered pieces take longer, and we will confirm the timeline when you order.

4. Tracking

When your order is dispatched, we will email you tracking details so you can follow your parcel.

5. Packaging

Your jewellery is packed in Shining Stone packaging and sent with reputable courier partners. A signature or confirmation of delivery may be required.

6. Delivery address

Please make sure your delivery address and contact number are correct. We are not responsible for delays or failed delivery caused by incorrect or incomplete details. If a parcel is returned to us for this reason, you may be charged for re-delivery.

7. Failed delivery

If delivery fails, we will contact you to arrange another attempt or cancel the order. Costs of failed delivery caused by incorrect details, or by no one being available to receive the parcel, may be deducted from any refund.

8. Damaged or missing parcels

Please check your parcel when it arrives. If it looks damaged or tampered with, note this with the courier and contact us immediately at support@shiningstone.net with photos. If your parcel has not arrived by the estimated date, contact us and we will investigate with the courier.

9. Returns

For returning an item, see our Return & Exchange Policy and Refund Policy.

10. Your legal rights

Nothing in this policy limits your rights under the Consumer Protection Act 68 of 2008.

11. Contact us

Email: support@shiningstone.net
Contact page: https://shiningstone.net/pages/contact