Refund Policy

Last updated: October 2026

This Refund Policy explains when and how Shining Stone ("we", "us") issues refunds for online purchases. It should be read together with our Return & Exchange Policy, which sets out the conditions for returns.

1. Change-of-mind refunds (online purchases)

You may request a return for an online purchase within 7 days of delivery. Your request is subject to inspection and approval, and the item must meet the conditions in our Return & Exchange Policy. Approved refunds are processed in accordance with South African law.

No change-of-mind refunds, exchanges or credits are available after 7 days.

2. Defective items

If an item has a genuine manufacturing defect, report it within six months of delivery. Reported defects are assessed, and genuine defects are handled in accordance with the Consumer Protection Act 68 of 2008, which may include repair, replacement or a refund. Normal wear and tear, misuse, accidental damage, scratches, bending, water, perfume, chemicals and improper care are not manufacturing defects (see our Jewellery Care Policy).

3. Items that cannot be refunded for change of mind

  • Earrings and other pierced jewellery that have been opened, tried on or removed from sealed packaging, unless defective.
  • Custom-made, engraved, resized, altered, sale and clearance items.
  • Items that fail inspection (see Return & Exchange Policy). These are rejected and returned to you at your expense.

4. How to request a refund

  1. Email support@shiningstone.net within the applicable time limit with your order number, proof of purchase and clear photos of the item and its packaging (and of the defect, if relevant).
  2. We will reply with return instructions.
  3. Send the item back in its complete original packaging using secure, trackable shipping. For change-of-mind returns, you are responsible for the courier cost, and we are not responsible for returns lost or damaged in transit.

5. Inspection

All returned items are inspected when we receive them. We will email you to confirm whether your refund is approved, or the reason if it is not.

6. How and when you are refunded

  • Approved refunds are paid to the original payment method used at checkout (card, Google Pay or Apple Pay). We do not refund by cash or bank transfer.
  • Refunds are processed within 7 business days of approval, or within any period required by law. Your bank or card issuer may take additional time to show the amount in your account.

7. Your legal rights

Nothing in this policy limits your rights under the Consumer Protection Act 68 of 2008 or the Electronic Communications and Transactions Act 25 of 2002.

8. Contact us

Email: support@shiningstone.net
Contact page: https://shiningstone.net/pages/contact