Return & Exchange Policy

Change-of-Mind Purchases

For in-store purchases, no cash or card refunds are provided for change of mind. Exchanges or store credit may be requested within 7 days of purchase, subject to inspection and approval.

For online purchases, returns must be requested within 7 days of delivery. Applicable refunds will be processed in accordance with South African law.

No change-of-mind returns, exchanges or credits will be accepted after 7 days.

Strict Return Conditions

  1. All returned items are inspected. Items must be:
  2. Completely unworn and unused.
  3. In pristine condition with tags and hygiene seals intact.
  4. Returned in their complete original packaging.
  5. Accompanied by valid proof of purchase.
  6. Free from scratches, marks, bending, discolouration, missing stones, perfume, makeup, creams or other signs of wear.

Items that fail inspection will be rejected and returned at the customer’s expense.

Earings and pierced jewellery cannot be returned once opened, tried on or removed from sealed packaging, except where defective.

Custom-made, engraved, resized, altered, sale and clearance items are final sale for change-of-mind purposes.

Courier Costs

Customers are responsible for change-of-mind return courier costs and must use secure, trackable shipping. Shining Stone is not responsible for returns lost or damaged in transit.

Defective Items

Reported defects are subject to assessment. Normal wear and tear, misuse, accidental damage, scratches, bending, water, perfume, chemicals and improper care are not manufacturing defects.

Genuine defects reported within six months will be handled in accordance with the Consumer Protection Act.